1. Right of Refund
If you have made a purchase through our website as a consumer, you may exercise your right of withdrawal within 14 calendar days from the date you receive the product.
To exercise your right of withdrawal, you must notify us of your decision within the specified period by sending an explicit request to the following email address: squanderblood@gmail.com
We recommend including your order number, the product you wish to return, and your contact details in your message.
2. Conditions of Returned Products
Products must be returned without undue delay and, in any event, within 14 days of notifying us of your decision to withdraw from the purchase.
Products must be returned in suitable condition.
If a returned product has been damaged, stained, or altered by the customer, the refund may be reduced proportionately to the decrease in the product's value. Any damage will be assessed on a case-by-case basis. A full or partial refund is therefore not guaranteed if the product shows damage or signs of use beyond what is necessary to establish its nature, characteristics, and fit.
3. Return Shipping Costs
Direct return shipping costs are the responsibility of the customer, both for returns within Italy and for returns from other European Union countries served by our store.
Customers may choose their preferred shipping service and are responsible for the associated costs. We recommend using a tracked shipping service and keeping the shipping receipt until the refund has been processed.
4. Return Procedure
After notifying us of your decision to withdraw from the purchase, please wait for return instructions, contact us at squanderblood@gmail.com to receive the necessary information.
The product must be shipped back within 14 days of notifying us of your decision to withdraw. The customer is responsible for arranging and paying for return shipping.
5. Refunds
In the event of a valid withdrawal, we will refund the payments received for the returned product.
The refund will be issued without undue delay and, in any event, within 14 days of receiving the returned product.
The refund will be made using the same payment method used for the original purchase, unless otherwise agreed.
6. Contact
For any enquiries regarding returns, refunds, or defective products, please contact us at:
- Email: squanderblood@gmail.com
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